We didn't invent the term, but we'd like to claim we introduced it to the B2B reward and incentive space in Australia and New Zealand. Program design frameworks must be based on solving business pain points! It's also an easier way to convey a business's problematic areas that need to be addressed using a reward and incentive program.
This is our brand-new Australian website, allowing us to provide an Australian view of B2B Loyalty, Incentives, and Rewards Programs. Please visit our International or New Zealand pages for more relevant local content.