Personas & Data Analytics

Building customer personas allows your organisation to create content for specific customer groups. Combined with personalisation, it maximises the effectiveness of your brand’s marketing strategy. Today’s marketing needs to be geared toward THE customer, not A customer.

4 Winning Strategies to Improve B2B Customer...

Let's explore four winning strategies to improve your B2B customer engagement, leading to increased sales, improved brand recognition and better reputation.

Connecting Customer Segmentation and B2B Loya...

Unlock B2B loyalty success by tailoring communications via customer segmentation. Avoid the 'one size fits all' trap for increased engagement and loyalty.

Personalisation is the Future of B2B Loyalty...

With the Engagement Loyalty Model, personalised communications and B2B loyalty programs success goes hand-in-hand.

Marketing Essentials for B2B Loyalty Programs

B2B Loyalty Programs are a critical motivator for channel partners, so it makes marketing your loyalty program a critical success factor.

Maximise B2B Engagement with B2C Principles

When designing customer strategies for B2B engagement, many B2C principles can be brought into initial project discussions.

Personalising your Incentive Program Communic...

So, you’ve launched a points-based rewards program for your business customers. What now?

Behavioural Economics in B2B Incentive and Re...

Here's an example of "time bias" reflecting a quirk of long-term memory and the impact it has on how travel rewards are remembered.

Comparing B2B and B2C Loyalty Program Tactics

Customer relationships are central to the success of both B2C and B2B - but the approach to loyalty program design is different.

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