We didn't invent the term, but we'd like to claim we introduced it to the B2B reward and incentive space in Australia and New Zealand. Program design frameworks must be based on solving business pain points! It's also an easier way to convey a business's problematic areas that need to be addressed using a reward and incentive program.
This is our brand-new New Zealand website, allowing us to provide an New Zealand view of B2B Loyalty, Incentives, and Rewards Programs. Please visit our International or Australian pages for more relevant local content.